Question 1

Is it free to list as a Media Owner/Vendor?

Accepted Answer

Yes, listing is completely free. There's no subscription. You set your own prices and availability, and you're paid by bank transfer, month by month, once each month's cancellation window has closed.

Question 2

How do advertisers and agencies pay?

Accepted Answer

By card, where card payment is available, or by bank transfer. A single payment covers your entire order, even when it includes screens from several different Media Owners/Vendors, and your full total is always shown before you confirm. If you pay by card you enter your card details on a secure payment page: Ad Hub never sees your card number.

Question 3

How is GCT handled?

Accepted Answer

Media Owners/Vendors enter their prices without GCT. GCT is added automatically, on the rental and on any printing and installation, only for owners who are registered for GCT, and the price you see before you book is always the all-in price including it. If the owner is not registered, no GCT is added. After you book, your invoice and receipt show any GCT as a clearly labelled line.

Question 4

When do Media Owners/Vendors get paid?

Accepted Answer

Payouts are monthly. Each month of a booking is paid out after that month's buyer-cancellation window has closed (weekends and holidays count towards the window), so you're never waiting on the whole campaign to finish to get paid for the months already behind you. A month the buyer cancels inside its window is refunded and not paid out.

Question 5

Can an agency book on behalf of multiple clients?

Accepted Answer

Yes. Agencies get a client-manager view to book and track campaigns separately for each brand they represent, all from one login.

Question 6

Can multiple people from my company share one account?

Accepted Answer

Yes. Company and agency accounts can invite team members, each with their own login and cart, while order history stays shared across the whole team.

Question 7

What if my creative doesn't match a location's specs?

Accepted Answer

Every upload is checked automatically against the screen's specs before the Media Owner/Vendor sees it: exact resolution and duration for a digital screen, or the shape of the board for a static one, so you get instant feedback on the numbers to fix. The content is still reviewed by the Media Owner/Vendor, who approves your ad or rejects it with a reason before it goes on screen.

Question 8

How do I know my ad actually played?

Accepted Answer

You can ask for proof of play from your Media Owner/Vendor when you want it: for a finished month, or for the whole campaign after it ends. It is free. They have 3 days to upload it, and the report appears on your order as soon as they do. You can also add independent photo proof or video proof: Ad Hub's own team captures a dated photo or a short video of the actual screen once your campaign has begun, rather than it being self-reported by the Media Owner/Vendor.

Question 9

Which islands and parishes are covered?

Accepted Answer

Ad Hub is live in Jamaica. Media Owners/Vendors list their own screens, so what is available depends on the parish: filter the marketplace by parish and by indoor or outdoor to see what is on offer. Caribbean expansion is coming soon.

Question 10

What if a location I want is fully booked for my dates?

Accepted Answer

Add it to your watch list and we'll email you the moment room opens up for those dates, for example when a booking is cancelled, paused or moved.

Question 11

Can I earn rewards for booking or listing on Ad Hub?

Accepted Answer

Yes. Advertisers and Media Owners/Vendors earn reward points for leaving reviews, for well-reviewed bookings, and for referrals; Advertisers also earn them from Ad Hub surveys. Points can only be spent on in-app purchases (In App Store placements, proof-of-play audits and Featured placement), each shown with its points price. They are never paid out as cash. Agencies don't currently earn points.

Question 12

Can I ask for a discount?

Accepted Answer

Yes. Advertisers and agencies can click Request a discount under a location in their cart: the Media Owner/Vendor decides whether to give one and how much, and it shows in your cart if they do. An agency's own discount is then taken from the lower rental. Media Owners/Vendors can likewise ask Ad Hub for a discount on a featured listing or package in their cart. A discount only applies to that item with those dates. A request that nobody answers within 48 hours closes by itself as declined, and you can ask again.

Question 13

Can I advertise directly with Ad Hub, not just book a Media Owner/Vendor's screen?

Accepted Answer

Yes. When it is switched on for your account, the In App Store lets Advertisers buy Ad Hub's own banner placements in the marketplace feed, the side rail, or on the login page, with a single image or GIF creative that is checked before it goes live.

Question 14

How long does it take to get a Media Owner/Vendor or agency account approved?

Accepted Answer

New Media Owner/Vendor and agency accounts are reviewed by Ad Hub, usually within 2 to 5 business days. We email you as soon as you're approved.

Question 15

What about refunds and cancellations?

Accepted Answer

You can cancel for a refund until 24 hours before the start date. Once a booking of a month or more has started, each month can be cancelled only within the first days of that month (weekends and holidays count); after that the month is final. A booking shorter than a month can be cancelled for a refund only until 24 hours before its first day. Only money Ad Hub has actually collected is refunded, and printing, installation and the service fee are never refunded. A booking paid by bank transfer is refunded by bank transfer, and a booking paid by card goes back to the same card. You see the exact outcome before you confirm a cancellation.

Question 16

Can I pay by card? Can I see prices in US dollars?

Accepted Answer

Where card payment is available you can choose Card at checkout and enter your details on a secure payment page: Ad Hub never sees your card number. Prices are in Jamaican dollars, and every payment, by card or bank transfer, is charged in Jamaican dollars. You can switch the display to US dollars to see the approximate equivalent, but that is for reference only.

Question 17

What if a screen goes down?

Accepted Answer

The Media Owner/Vendor reports it and Ad Hub tells every buyer with a booking on that screen. If it is down for longer than the allowance Ad Hub sets, you are given the days you lost: days, not money. You choose whether they are added to the end of your campaign or kept as rollover days to use on another campaign with the same Media Owner/Vendor. For some digital screens you may also be offered a move to a matching screen, if its Media Owner/Vendor accepts. If you think your ad is not showing, use Report a problem with the screen on your booking.

Question 18

Can I delete my account?

Accepted Answer

Yes, from Profile, on the Delete account tab, once nothing is outstanding (for example unfinished bookings or unpaid invoices). Your account closes at once and you have 14 days to change your mind using the link we email you. After that your personal details are erased and it cannot be undone. Orders, invoices, receipts, payouts and refunds are kept for 7 years without your name where the law allows, because tax and accounting rules require it.

Question 19

Do I need to verify my email?

Accepted Answer

Yes. After you register as an Advertiser we email you a Verify my email button, and you can sign in once you have clicked it. Agencies that Ad Hub approves automatically do the same; other new agencies are reviewed first. If the email does not arrive, check your spam folder and ask for it again from the sign-in page.

Question 20

Why can't I book a location?

Accepted Answer

Some Media Owners/Vendors keep an industry exclusive at a location, for example a bank board that carries no other bank. You choose your industry when you register (an agency chooses it for each client), and a location that excludes it cannot be added to your cart. Choose your industry honestly: declaring the wrong one to get around an exclusion is fraud under our Terms. Otherwise check that your dates are open, or add the location to your watch list.

Frequently asked questions