Terms & conditions
Agency terms
Version 2026-11-11-b. These terms apply to agency accounts on Ad Hub.
1. Acceptance
By creating an Ad Hub account you agree to these Terms & Conditions and to Ad Hub's handling of your data as described here. If you're registering on behalf of a company, you confirm you're authorised to bind that company to this agreement.
2. Eligibility and account accuracy
You must provide accurate, current information when registering and keep it up to date, including your company/business name, contact details, and (where applicable) banking details. Ad Hub may suspend or terminate an account found to contain false or misleading information.
3. Approval (Agencies only)
Agency accounts are reviewed before gaining access to the Agency Portal, to confirm the registrant is a genuine advertising or media-buying agency operating in Jamaica. Ad Hub may request further information to verify this and may decline or revoke access at its discretion. You may also be asked to confirm your email address before you can sign in.
4. Bookings and payment
When you book a location, you agree to pay for it in full before the booking is confirmed, unless you're paying under a payment plan or a Book and Pay Later arrangement described below. This includes the location price(s), inclusive of Ad Hub's own fee, shown as a single pre-tax amount at checkout and on your invoice and payment receipt. General Consumption Tax (GCT) at 15.0% may apply to a booking. Whether it applies to a given Media Owner's own price (and any printing/installation cost for static boards) depends on that Media Owner's own GCT registration, entirely separate from Ad Hub's. Ad Hub is not currently registered for GCT, so no GCT is charged on Ad Hub's own fee. This will change, with notice, once Ad Hub is required to register. Any GCT actually charged is shown as its own line at checkout and on your invoice/receipt. Ad Hub collects your payment and holds it before paying the Media Owner. It pays the Media Owner month by month, after the cancellation window for each month has closed (see Cancellations and refunds below), not when your creative is approved. A location sets how much notice it needs before a campaign starts, and a campaign may start up to 365 days ahead. A single booking can run for up to 12 months at a time; for longer, make a further booking.
5. Paying by card or bank transfer, and pay-in-full discounts
You can pay by Visa or Mastercard, or by bank transfer, as offered at checkout. Card payments are taken on the bank's secure payment page; Ad Hub does not see or store your card number. Ad Hub's prices and every payment, whether by card or by bank transfer, are in Jamaican dollars. Any US dollar figure shown on the platform is for your reference only and is not what you are charged. Your receipt shows what was charged. A refund of a card payment goes back to the same card. If you dispute a card payment with your bank, that does not cancel your booking or what you owe; use the cancellation and refund process below, or contact Ad Hub first. If you pay by bank transfer, your dates are reserved when you place the order, for a set number of banking days shown at checkout (weekends and bank holidays do not count) while the money reaches Ad Hub's account. If it has not arrived by then, the reservation is released and the order expires. Any money Ad Hub did receive for an expired order is refunded to you. If your payment arrives late, Ad Hub may restore the order, but only if the dates are still free. Some Media Owners offer a discount on their own price if you pay a booking that could have been paid in installments in full instead. Where one applies it is shown at checkout and itemised on your invoice.
6. Asking a Media Owner for a discount
You may ask the Media Owner of a location in your cart for a discount on that location's rental. Whether to give one, and how much (a percentage or a fixed amount), is entirely the Media Owner's decision, and you have no right to a discount. A request that is not answered within 48 hours closes automatically as declined, and you may ask again. A discount lowers that location's rental in your cart and is shown at checkout and itemised on your receipt. It applies only to that location and the dates and length it was given for: if you change the dates or length, remove the location, or it becomes part of a package, the discount is cancelled and you may ask again. A discount cannot be asked for on a location priced as part of a package. A discount does not change any other term of your booking.
7. Agency discount
As an Agency, the amount you pay for a booking reflects an agency discount of 18.0% off the Media Owner's rate card, standard practice for agency-of-record bookings. Ad Hub does not charge commission on Agency-placed bookings and earns only its own fee, included in the pre-tax amount shown at checkout. If the Media Owner has also given a discount on a location (see "Asking a Media Owner for a discount"), the Media Owner's discount comes off the rental first and the agency discount is then taken from the reduced rental; the two are never applied to the same amount twice. What you in turn charge your own client for a booking is a matter between you and your client, entirely outside the Ad Hub platform.
8. Payment plans for multi-month bookings
For bookings spanning two or more months, you may choose to pay monthly instead of the full amount up front. The first month, plus Ad Hub's service fee, is due at checkout to confirm the booking. For each following month, Ad Hub emails you an invoice roughly 5 business days before it's due, covering that month's amount plus Ad Hub's service fee. All of Ad Hub's usual payment methods remain available for each monthly invoice; since Ad Hub doesn't store payment or card details, you'll re-enter your details each time you pay online. If a monthly invoice isn't paid within 5 business days of its due date, it's marked overdue and both you and the Media Owner are notified. An overdue payment does not automatically stop the campaign; see the next section.
9. Book and Pay Later (agencies only, optional)
Book and Pay Later is available only to approved Agencies, and only with a Media Owner that has separately approved your Agency for it, at that Media Owner's sole discretion. Where it applies, only printing and installation costs for a static board are due at checkout; for a digital screen nothing is due at checkout. Ad Hub then invoices you once, on the day your campaign starts, for the booking amount together with Ad Hub's service fee, by email and in the Platform, and you have 30 days from the date of that invoice to pay it by online payment or bank transfer. Ad Hub emails you a reminder on day 25 and shows upcoming and overdue payments on your dashboard. Ad Hub, not the Media Owner, issues the invoice and collects the payment, the same way it does for every other booking, and the Media Owner's payout is released only once your payment has cleared. If an invoice isn't paid within 30 days it is marked overdue and both you and the Media Owner are notified; Ad Hub may follow up with you directly. A pattern of late or missed payments may lead Ad Hub to remove your Agency's access to Book and Pay Later, review your account, or suspend it, and the Media Owner may withdraw their approval for future bookings. An overdue invoice does not reduce or excuse the amount you owe.
10. Overdue payments and campaign pausing
If a monthly installment (see above) goes unpaid past its grace period, the Media Owner is notified and may choose to pause the campaign until payment is received. Ad Hub has no technical ability to take a Media Owner's screen off air itself; pausing is an action the Media Owner takes on their own booking. If a Media Owner chooses not to pause and continues serving your ad after being notified of an overdue payment, that is the Media Owner's own decision; it does not reduce or excuse the amount you owe.
11. Creative content
As an Agency, you're responsible for the creative content you upload for a booking, including that you own or are licensed to use it, and that it complies with the applicable Media Owner's content policy and Jamaican law. Content is subject to Media Owner approval before deployment. Uploading your creative is your responsibility, not Ad Hub's or the Media Owner's. You must upload it at least 24 hours before your campaign's start date, or earlier where the Media Owner asks for more notice; the upload-by date is shown on your booking. Your campaign starts and runs on its booked dates whether or not your creative is in place. If your creative is not uploaded by the upload-by date, or is rejected and not replaced in time, every day that passes before an approved creative is on the screen is yours: those days are not refunded, credited, rolled over or added to the end of your campaign, and the price and end date do not change. This does not apply to days lost because the Media Owner failed to deploy a creative that was uploaded and approved in time, or because of a screen outage, which are dealt with under the rules for those cases. If a booking whose creative was approved in time is never scheduled or deployed by the Media Owner and its campaign dates end without it going live, the booking is cancelled and Ad Hub holds what you paid for it, apart from Ad Hub's service fee, as credit with that Media Owner. You can spend the credit on another booking with the same Media Owner (for an Agency, for the same client). The credit is valid for 12 months. If you have not spent it by then, or you ask Ad Hub for your money back before then, it is paid back to you as cash.
12. Your industry and category exclusivity
When you register (or, for an Agency, in a client's settings) you choose the industry your advertising belongs to. A Media Owner may choose not to carry certain industries at a location, for example a bank's board may not carry other banks. If a location does not accept your industry, you cannot book it, and you must choose your industry before you can book a location that excludes some industries. You must declare your industry honestly. Declaring the wrong industry to get around a Media Owner's exclusions is fraud: Ad Hub will not refund the booking, may cancel it, and may suspend or close your account. A Media Owner's exclusions apply to new bookings only; they do not change a booking already made.
13. Screen outages, moves and rollover days
If a screen is down for longer than the allowance Ad Hub sets, the days affected are given back to you as days, never as cash. A short outage within the allowance earns nothing. You choose how to take the days: they are added to the end of your campaign (the default, where the dates are free), or kept as rollover days. Rollover days can be used only on a later booking with the same Media Owner/Vendor (for an Agency, for the same client), by moving that booking's end date out at no charge. At checkout you may instead use them to lower the price of a new booking with that Media Owner/Vendor: each day used takes off that booking's price per day, the days are used up when you place the order, and the Media Owner/Vendor is not paid again for them because it was already paid for the booking they came from. If the order lapses unpaid, or the booking is cancelled and none of its rental is kept, the days are given back with their original value and expiry. They have no cash value, cannot be refunded or exchanged for money, and cannot be transferred to anyone else. Each rollover day is worth what one day of the booking it came from cost, so it can be used only on a booking whose price per day is the same or lower, and rollover days that are not used lapse after 12 months. For a fixed digital screen (not a static board or a screen in a vehicle), Ad Hub may offer to move your campaign to another screen while yours is down. A move is a request: the Media Owner/Vendor at the new screen must accept it, and you may decline and wait instead. You are charged nothing extra, and the Media Owner/Vendor that hosts your campaign is paid for the days it runs there. If a move does not happen, you are given the days instead. If a Media Owner/Vendor is at fault and cancels or cannot deliver your booking, you receive rollover days rather than cash. In a special case, Ad Hub may decide to refund you in cash by hand, and Ad Hub recovers that amount from the Media Owner/Vendor.
14. Proof of play
Proof of play is a report from the Media Owner's own player or content system showing that your ad ran. It is free and available on request: once a calendar month your campaign runs in is over (or, for a campaign shorter than a month, once the campaign has ended) you may ask for the report for that period from your order, and after a campaign that runs over more than one month has ended you may ask for a single report for the whole campaign. The Media Owner then has 3 days to upload it, and it appears on your order as soon as it is uploaded. Ad Hub does not guarantee that a report will be provided, but a Media Owner who does not provide a requested report loses reward points and may be suspended. You may also pay Ad Hub for an independent photo or video audit of a booking, carried out by Ad Hub's own staff rather than the Media Owner, which can be requested once your campaign has begun. Audit fees are shown before you pay and depend on the parish; they are not available for screens in moving vehicles.
15. Cancellations and refunds
You may cancel a confirmed booking and receive a full refund of what you've paid for it, minus Ad Hub's service fee (see below), any time up to 24 hours before the booking's start date. A booking shorter than 30 days has no refund window after it starts: you can cancel it for a refund only until 24 hours before its start date, and after that it is not refundable. For a booking of 30 days or more, once the campaign has started, refund eligibility runs month by month: for the first 5 days of each month a campaign covers (counted from the start of that month of the campaign; weekends and public holidays count, because your ad runs on them), you may cancel and receive a full refund of that month and every later month you've already paid for. Cancel after the 5th day of a given month and that month is forfeited (non-refundable), but any later month you've paid for is still refunded in full. Once a month's cancellation window has closed, that month is final: it cannot be cancelled, paused, credited or refunded, and no credit is offered in its place. Before a campaign starts, you may instead ask the Media Owner through the Platform to move the booking's start date later (once per booking, by up to 90 days, keeping the same length and price); this is a request that the Media Owner may approve or decline, and if they decline, your original dates and the cancellation rules above continue to apply. A campaign that is already running can likewise be paused only by request: you may ask the Media Owner through the Platform to pause it from a chosen date and restart it on a later date within 90 days (once per booking). If approved, the days already played are kept, the days remaining are played after the restart, and the end date moves accordingly, so the total length and price do not change; no refund or credit is given for the paused period, and you are responsible for supplying any new creative before the restart date. If the Media Owner declines, the campaign continues as booked. Whenever a refund is due, it is returned as cash to your original payment method; refunds are transferred manually by Ad Hub and may take a few business days. Ad Hub's service fee, any GCT charged on it, and any STATIC printing or installation cost are never refunded once a booking is confirmed.
16. Reviews and reward points
Once a booking is marked complete, you and the Media Owner may each rate the other out of 5 stars, shown publicly as part of each party's reputation on the marketplace. Unlike Advertiser accounts, Agency accounts don't earn reward points from reviews.
17. Team members
You may invite colleagues to use your account. You are responsible for what everyone you invite does on it, and for removing anyone who should no longer have access. Keep your password private and do not share it.
18. Prohibited content and conduct
You may not use Ad Hub to advertise or list anything unlawful in Jamaica, including but not limited to content that is defamatory, fraudulent, infringes another party's intellectual property, or promotes illegal goods or services. Ad Hub may remove content or suspend accounts that violate this.
19. Limitation of liability
Ad Hub provides the marketplace platform on an "as is" basis and is not a party to the underlying advertising arrangement between Advertisers/Agencies and Media Owners beyond facilitating payment and booking. To the fullest extent permitted by Jamaican law, Ad Hub's liability arising from your use of the platform is limited to the fees actually paid to Ad Hub in the six months preceding the claim. Nothing in these terms limits liability that cannot lawfully be limited.
20. Support access
To help with a problem, Ad Hub staff may sign in to your account as you, for a limited time. Every such session is logged.
21. Termination and deleting your account
Either party may terminate an account at any time. Ad Hub may suspend or terminate access immediately for a breach of these terms, suspected fraud, or a legal or regulatory requirement. Obligations already accrued (payments due, bookings already confirmed) survive termination. You can ask to delete your account from your account settings. You then have 14 days to undo the request. After that, your account is anonymised and cannot be restored. You cannot delete an account while it has unfinished bookings, unpaid invoices, refunds or payouts still owed, or open support tickets; settle those first. Ad Hub keeps money records (orders, invoices, receipts, payouts and refunds) for 7 years, with personal details removed wherever the record does not need them, because tax and accounting rules require it.
22. Changes to these terms
Ad Hub may update these terms from time to time. Material changes will be communicated by email or in-platform notice, and continued use of the platform after that point constitutes acceptance of the revised terms.
23. Governing law
These terms are governed by the laws of Jamaica, and any dispute arising from them is subject to the exclusive jurisdiction of the courts of Jamaica.